The Return Authorization number MUST be on the package. You will receive further instructions with a Return Authorization number. If you need to return an item, e-mail us at or call us at 91 within 30 days of receipt for instructions. Please look over your items carefully and if you have any questions contact us. size vs weight ratio) there will be added freight to certain items. We request that you contact your local custom's office to find out more information about these fees and taxes before ordering from us.ĭue to the nature of some of our items (i.e. If a package is refused due to Customs Fees or Import Taxes and returned to us, you will be refunded for the price of the products only. We will email you immediately upon receipt of an international order to confirm your understanding of this. These duties/fees are the buyer's responsibility. Customs Fees and Import Taxes are not part of Shipping Costs. We will not do partial shipments to anywhere outside of the US. If an item is on backorder from the manufacturer we will notify you immediately. International orders will be shipped once we have verified that we have all items ordered in stock. If you do not respond after a second email notification, your order will be cancelled. After placing your order, you will receive an email confirming you understand that there will be delays with shipping out of the US. If you do not see your country listed during Checkout, please email us.

We cannot control how UPS or USPS operates.Īlso, we are limiting our international shipping to countries that have opened their borders to trade with the US. In example, orders that are placed Wednesday evening with UPS 2nd Day Shipping will be shipped out Thursday afternoon and will arrive the following Monday.Īlthough we will be offering UPS Next Day or UPS 2nd Day, if your package does not get there on time, you will not be refunded for the shipping costs.

EST will be processed and shipped on the next business day. All USPS Priority orders need to be in before 12 p.m. All international packages will be shipped by USPS Priority Express International unless otherwise chosen during the Checkout process. We are not held responsible for packages that are not delivered to you for lack of information. If you are needing a package shipped by a specific carrier please let us know in the 'Customer Notes' during the Checkout process. However, since we are in North Carolina, a small order may be sent by UPS Ground to some parts of Virginia, North Carolina, and South Carolina since it will arrive next day. In example, if you have a small order that is going to California it will be shipped by USPS Priority, as it is the most time efficient and cost effective. Most of our orders are shipped in the way that is most time efficient and cost effective.

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